Key Accountabilities

 To assist the Client Relations Team in:

• Responding to all client's non-operational queries, problems and general issues, with the assistance of operational and support groups
• Conducting sales related activities including contractual renewals with the assistance from operations coordination and contract administration
• Preparing, verifying, and delivering any client periodic or ad hoc report, analysis, proposal, agreement and monthly invoices
• Monitor and evaluate service efficiency, performance and compliance with agreements, and assist in adjusting rendered services to improve client satisfaction
• Identification, management and mitigation client-related operational and business risks
• Ad-hoc projects / tasks as instructed by the management

Job Specifications



•  University degree in Business, Management, Marketing or related disciplines
• Minimum 2 years customer service work experience preferably gained in high end hospitality or aviation, and with good understanding of basic financial reporting.
• Self-starter with sound interpersonal, communication and influencing skills
• Capable of working in a dynamic environment and confident in dealing with external clients and internal subject matter experts
• An understanding of the need for extreme confidentiality and discretion when handling all client information.
• Good command of spoken and written English, Cantonese and Putonghua.
• Computer literacy, especially MS Word, Excel and PowerPoint, preferably Chinese input and MS Access
•  Able to correspond with clients on technical issues in Chinese